Most patients find Dr. Arroyo and the team comforting and attentive, with quick emergency visits and a welcoming atmosphere that eases dental anxiety. However, two significant complaints allege diagnostic errors (one claiming false cavity counts to justify expensive treatment; another detailing a failed filling that led to tooth extraction and the need for a costly implant), with no acknowledgment of responsibility.
As listed on Google.
All 44 Google reviews are five-star. Patients consistently report painless cleanings and procedures, with Dr. Colby praised for thorough explanations and a light touch during cosmetic work. The office design and welcoming staff help nervous patients relax; several drove hours to return for continued care and smile makeovers.
Patients consistently report a stress-free visit. Dr. Diehl's office earns praise for attentive cleaning, gentle handling, and a welcoming team that answers questions and makes nervous patients feel at ease. Many return for years, and several drive from distant neighborhoods to keep seeing him. Pure Design focuses on general and cosmetic dentistry with an emphasis on patient comfort. Staff members like Mariya earn specific mention for detailed work. The modern facility and use of current technology are recurring strengths. No significant complaints appear in recent reviews.
Staff and dentists earn consistent praise for skill, warmth, and patience with nervous patients. Hygienists Jackie and Nicole are named repeatedly for thorough, comfortable cleanings. Dr. Jack and Dr. Sharmi explain procedures clearly and listen to concerns. A handful of recent complaints flag overtreatment recommendations and unresolved billing discrepancies, suggesting quality control gaps worth investigating before committing to major work.
Last updated 2026-07-20